Your Privacy Matters — 99ah Privacy Policy

99ah is an online betting and casino platform designed specifically for players in Pakistan. The platform offers sports betting — with a strong focus on cricket, PSL, T20 internationals and football — alongside live casino games, slots and instant PKR withdrawals through JazzCash, Easypaisa, Raast and other local payment methods.

When this Privacy Policy refers to "99ah", "we", "us" or "our", it means the entity responsible for operating the 99ah platform and processing your personal data as described in this document. When it refers to "you" or "your", it means you as a registered user or visitor of the platform.

If you have any questions about this policy or how your data is handled, you can reach us at [email protected] at any time.

We only collect data that is necessary to operate the platform, process payments, verify identity and improve the overall experience for our players. Below is a summary of the categories of personal data we collect:

We do not collect sensitive personal data such as biometric data, religious beliefs or political views. We do not collect data from minors — the platform is strictly 18 and above.

We collect personal data through several channels, all of which are part of the normal operation of the 99ah platform:

• Direct input: When you register an account, complete identity verification, make a deposit or withdrawal, or contact our support team, you provide data directly to us.
• Automated collection: When you visit our website or use the app, we automatically collect technical data such as your IP address, device information and browsing behaviour on the platform. This is standard across virtually all websites and apps.
• Payment providers: When you use JazzCash, Easypaisa, Raast or a bank transfer, we receive confirmation and reference data from those providers to process and verify your transaction. We do not receive or store your full payment credentials — those are handled by the respective payment provider.
• Cookies and similar technologies: We use cookies to maintain your session, remember your preferences and collect anonymised analytics. See Section 7 for more detail.

Every piece of data we collect is used for a specific, legitimate purpose. We do not collect data just to have it. Here is why we process your personal information:

• Account management: To create and maintain your 99ah account, process logins and keep your profile up to date.
• Identity verification: To confirm you are who you say you are before processing larger withdrawals or if unusual activity is detected.
• Payment processing: To process PKR deposits and withdrawals accurately through JazzCash, Easypaisa, Raast, bank transfers and cards.
• Responsible gaming: To monitor usage patterns and help enforce deposit limits, session reminders and self-exclusion requests. This is something we take seriously.
• Platform improvement: To understand how players use the platform so we can improve the experience — better cricket betting markets, faster loading times, a smoother mobile app.
• Fraud prevention and security: To detect suspicious activity, prevent unauthorised access and protect both you and the platform.
• Customer support: To respond to your queries, complaints or requests accurately and in a timely manner.
• Marketing communications: With your consent, to send you updates about promotions, bonus offers and new features. You can opt out of marketing communications at any time.

All financial transactions on 99ah are conducted in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal via JazzCash, Easypaisa, Raast, bank transfer or card, the actual payment credentials — such as your mobile wallet PIN or card number — are handled directly and securely by the respective payment provider. 99ah does not store full card numbers or mobile wallet PINs on its systems.

What we do retain is the information necessary to confirm and reconcile transactions: the transaction reference, the amount, the date and time, the payment method used, and the name associated with the account. This is retained for financial record-keeping and, if needed, to resolve any dispute about a payment.

• Withdrawals are only processed to accounts verified in the name of the registered 99ah account holder — this is a security measure to protect your funds.
• Transaction records are retained for as long as required for accounting and compliance purposes.
• If you believe any transaction on your account was not authorised by you, contact support immediately.

We do not sell your personal data to third parties for marketing purposes. Full stop. However, to operate the platform, we do share certain data with trusted third parties in specific, limited circumstances:

• Payment providers: JazzCash, Easypaisa, Raast and banking partners receive the data necessary to process your transactions. These providers have their own privacy policies and security standards.
• Identity verification services: Where additional verification is required, we may use a third-party verification provider to confirm the authenticity of identity documents. Only the minimum data required is shared.
• Technology and infrastructure partners: Providers who host our platform, deliver the app or support technical operations may process data on our behalf. These partners are bound by strict data processing agreements.
• Fraud prevention and security providers: To protect the platform and its users, we may share flagged activity data with fraud detection services.
• Legal and regulatory requirements: If required by applicable law or a legitimate legal process, we may be required to disclose certain data. We will always aim to notify you where permitted by law.

In all cases, we only share the minimum data necessary for the specific purpose and ensure that the receiving party handles it with appropriate care.

Like almost every website and app, 99ah uses cookies and similar technologies to improve your experience and understand how the platform is being used. Here is a plain-language explanation of what we use and why:

• Essential cookies: These are required for the platform to function. They keep you logged in during a session, remember your language preference and ensure security features work correctly. You cannot opt out of essential cookies without breaking the platform.
• Analytics cookies: These help us understand how players navigate the platform — which pages are visited most, how long sessions last, and where users tend to drop off. This data is aggregated and anonymised. We use it to improve the platform, not to identify individual users.
• Functional cookies: These remember your preferences — such as your preferred betting view or notification settings — so you do not have to set them every time you visit.
• Marketing cookies: With your consent, these allow us to show you relevant promotions based on your activity. You can withdraw this consent at any time through your account settings.

Most browsers allow you to control cookies through their settings. If you block or delete essential cookies, parts of the platform may not work as expected. For analytics and marketing cookies, you can opt out without affecting core functionality.

We do not keep your data indefinitely. We retain personal data only for as long as it is needed for the purpose it was collected, or as required by applicable law. Here is a general guide to how long different types of data are kept:

• Account data: Retained for the duration of your account and for a reasonable period after closure to handle any outstanding queries or disputes.
• Transaction and financial records: Retained for the period required for financial record-keeping and reconciliation purposes, which is typically several years.
• Identity verification documents: Retained for as long as required to maintain verification records and for the period following account closure.
• Support communications: Retained for a reasonable period after the query is resolved, to allow for follow-up and quality review.
• Usage and analytics data: Aggregated analytics data may be retained longer, but it is anonymised and cannot be used to identify you individually.

When data is no longer required, we securely delete or anonymise it so it can no longer be linked back to you.

Keeping your data safe is something we invest real effort into. 99ah uses a combination of technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure.

• SSL encryption: All data transmitted between your device and the 99ah platform is encrypted using industry-standard SSL/TLS. Look for the padlock icon in your browser's address bar.
• Secure storage: Personal and financial data is stored on secure servers with restricted access. Only authorised personnel who need the data to perform their role can access it.
• Password hashing: Your account password is never stored in plain text. It is hashed using a strong cryptographic algorithm so that even internally, nobody can read your password.
• Two-factor authentication: Where available, we encourage players to enable two-step verification on their accounts for an additional layer of protection.
• Fraud monitoring: Automated systems continuously monitor transactions and login patterns for unusual behaviour. Suspicious activity triggers review and, where necessary, temporary account restriction.

While we take every reasonable precaution, no system is completely immune to risk. If you suspect your account has been compromised, contact our support team immediately so we can secure it for you.

You have rights over your personal data, and we make it straightforward to exercise them. Here is what you can ask for at any time by contacting our support team:

To exercise any of these rights, contact our support team with your registered username or mobile number. We will respond within a reasonable timeframe. We may need to verify your identity before actioning a request — this is purely to protect your data from being accessed or deleted by someone other than you.

99ah is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, please do not use this platform or provide any personal information.

If we become aware — through our age verification process or any other means — that a user is under 18, the account will be closed immediately, all activity will be voided and any deposited funds will be returned to the original payment source. We take underage access very seriously and invest in detection measures to prevent it.

If you are a parent or guardian and believe a minor has registered on 99ah, please contact our support team immediately so we can investigate and take the necessary action.

We may update this Privacy Policy from time to time to reflect changes in how we operate, changes in the services we offer, or changes in applicable law. When we make meaningful changes, we will update the "Last Updated" date at the top of this page.

For significant changes that affect how we use your data in a materially different way, we will make reasonable efforts to notify you — either through your registered email address or via a notice within your account dashboard. Your continued use of the platform after any update constitutes your acceptance of the revised policy.

If you have any questions, concerns or requests relating to this Privacy Policy or how your personal data is handled, please do not hesitate to get in touch. We are committed to being transparent and responsive.

• Email us at: [email protected] — include your registered username or mobile number so we can locate your account.
• Use the live chat option within your account dashboard for quicker responses during business hours.
• Visit our FAQ page where we have answered the most common questions about data and privacy on 99ah.
• For account-related privacy requests such as data access or deletion, our support team will guide you through the process step by step.

We aim to respond to all privacy-related queries within 48 hours. For urgent issues such as suspected unauthorised account access, please use live chat for the fastest response.